"I attended Focal Point's "Essential Management Skills" training
which was designed for us to help new managers get the best out of
their teams. Having only received "in-house" training previously, I
attended the course with a certain amount of scepticism. I have to say
that Focal Point completely blew away my preconceptions and delivered
what I can only describe as an excellent course. The course content
was very thorough and addressed a wide variety of situations that can
crop up for managers and was delivered excellently. However, the key
thing for me was the focus on the core skills and procedures required
to excel as a manager and maximise team capability. This was conveyed
in such a way as to give a thorough understanding of what is required
and more importantly why it is required. We could then see that as
long as the process and procedures are followed that the majority of
issues that crop up for managers either simply do not arise or can be
dealt with quickly and painlessly.
To sum up, this is a truly excellent course which has completely changed (for the better!) the way I manage my team." Mark Stuart - AndersElite
“I would like to take this opportunity to thank you for your
advice, encouragement and support throughout the course I took - I am
very happy in my role and my team feedback is that they are too! I
learned so much in those sessions, and have directly applied my new
knowledge to managing my team with great results!” Katy Fear - AndersElite
The Barbican Centre
“At the Barbican Centre, we identified a variety of shared training needs among the PAs and administrators working across several departments. Focal Point took the time to understand the common needs of this staff group and proposed a modular programme. The benefit of this approach was that each delegate could pick and choose modules with their manager to put together their own unique programme. Each module stood alone so that delegates could attend just one or a few modules. The real success of this programme lay in Focal Point providing over-arching links between the modules as well as pre and post course support for each delegate. The result was that delegates felt fully supported and engaged throughout the programme. The staff also realized the opportunity to establish its own support network to continually discuss its practice which we can now develop. Furthermore, Focal Point naturally draws links between the content and our company policies (such as our competencies framework), reinforcing our values which they have taken time to understand. The approach that Focal Point developed in consultation with us made the entire programme incredibly cost effective and meant that we could service the development needs of a large team in a way which treated delegates as individuals. “ Xander Hough - HR advisor
“As a result of the Management training Focal Point have run for us we have found that our line managers are much better able to approach difficult issues which arise and are more confident when doing so. It has been very beneficial for all our staff and our managers” Alison Lodge HR manager Barbican Centre
City of London Corporation
“Focal Point Training gets to the heart of the problem and delivers everyday solutions.” Ray Austin
University of Portsmouth Business School
"You always know when some one has done a good job - you invite them back to do it again! This is the case with Focal Point who have delivered Appraisal workshop sessions for postgraduate students, particularly those studying HR and our MBA programmes, at the University of Portsmouth Business School. The sessions brought alive the theory and practice of holding an effective appraisal meeting. Each year, those attending, including many experienced course members, felt it had been a valuable session, enjoying and benefiting from the wealth of experience demonstrated by the trainer.” Rob Thomas, Principal Lecturer
WH Marks Sattin
“Focal Point have worked with us to create a number of modules to support the development of our senior consultants and managers. It can be a challenge to engage a group of very bright, confident and demanding people but Focal Point have always achieved this at WH Marks Sattin and the delegates have always walked away with specific plans of action that they have been able to apply straight away. Focal Point’s knowledge of the recruitment industry and their understanding of the demands of managing a sales orientated team, have meant that all the modules have been highly relevant and credible” Steve Shears, HR & Training Manager
Southampton & Fareham Chamber of Commerce
"The Chamber has been using the services of Focal Point Training for over 4 years, and as one of our preferred training partners I have to say that their professionalism and quality of training is second to none. We always receive 100% positive feedback from our delegates for delivery from trainer, content of course and materials.
The Focal Point team are always friendly, helpful and quick to respond to any enquiries." Laura Lawrence, Events & Training Co-ordinator
To read about our latest venture working with Southampton Chamber to develop skills in a local secondary school, click on this link and scroll down to pages 15 and 16.
http://www.soton-chamber.co.uk/uploads/File/C%20of%20C%20New%20Issue_36_August09_72dpi.pdf
"A great business partner is a company whose commitment you can always rely on, whose flexibility comes to the fore in moments of high demand and whose capacity to build excellent working relationships from the front line to senior managers, draws the very, very best from others. That's Focal Point Training." Sue Lownds
