The Role of the Manager - Day Two

Aim

The aim of this module is to provide participants with the knowledge and skills to be able to confidently develop their people in order to retain talent within the company and to deal with underperformance where appropriate.

Objectives

During this module you will have the opportunity to…

• review actions from Day 1
• consider why and how to develop staff
• consider how to identify a skills gap
• identify your own learning style and understand how individual learning styles impact on the success of development opportunities
• discuss how to delegate effectively in order to develop skills
• identify the skills and techniques used to coach team members, including GROW questions and establishing coaching and development plans
• identifying the key steps in managing underperformance
• produce a personal action plan