Aim

This course aims to improve the quality of credit control and debt collection in our more challenging economic environment and therefore minimise the probability of bad debts.

Objectives

During this module participants will have the opportunity to…

• Appreciate the risks of the dependency culture; that is relying on one or few clients
• Learn the techniques necessary in assessing credit quality of new and existing clients beyond just relying on credit reports from third party providers
• Understand financial reports as part of the credit control purpose
• Learn hints and tips to improve credit control
• Understand and demystify insolvency procedures
• Improve communication skills to heighten the chance of recovering outstanding debts, including basic negotiation techniques
• Practise dealing with “difficult” client situations through roleplay and case study
• Produce a personal action plan