Aim

This module is aimed at people who are about to start meeting clients face to face or who want to refresh their client meeting skills.

Objectives

During this module participants will have the opportunity to cover …

• how to overcome objections when selling the idea of a meeting to a client
• what to plan and prepare before going to a client meeting
• a suggested structure for running a meeting effectively
• the importance of non verbal communication in a face to face meeting
• the importance of questioning skills, listening skills and benefit selling skills in a meeting situation
• the appropriate use of visual aids to add impact to the meeting
• using the “option sell” to help the client identify the right solution
• following up the meeting in writing

The event will be participative with a variety of training aids used to cater for the differing learning styles likely to be present in the group. To ensure the opportunity to learn is maximised roleplays will be used. Respecting the need for confidentiality delegates are invited to share their experiences in this area and to ask questions at any time.