Aim

The aim of this module is to explore the role of the Supervisor and help participants consider how to build respect and get the best from their teams.

Objectives

• discuss the role of a Supervisor  including managerial and leadership responsibilities
• discuss the satisfactions, frustrations and challenges of being in a Supervisory role
• discuss the expectations team members, colleagues and managers have of Supervisors
  • consider how Supervisors gain and retain respect
• understand the difference between aggressive, non-assertive and assertive behaviour and how assertive behaviour helps build effective relationships and achieves results
  • consider what motivates people and how to apply this   information to their role and the Teams they are leading
• identify the factors of a successful Team and the differences between a Team and a “group of people”
• identify the skills key to success in their role and how Supervisors can work together most effectively  

The event will be participative with a variety of training aids used to cater for the differing learning styles likely to be present in the group.  To ensure the opportunity to learn is maximised roleplays will be used.  Respecting the need for confidentiality delegates are invited to share their experiences in this area and to ask questions at any time.