Aim

Participants will learn methods to deal with underperformance and unacceptable behaviour as well as identify best practice.

Objectives

• why we must deal effectively with under performance and misconduct
• identifying best practice
• what Employment Tribunals base decisions on
• identifying why under performance and misconduct may not be tackled
• the skills managers need to fulfil their responsibilities
  • questioning and listening
  • giving and receiving feedback
  • decision making
  • maintaining confidentiality
  • remaining impartial
• handling the unexpected
• dealing with unacceptable behaviour
• understanding the procedures
• putting the skills into practise

The event will be participative with a variety of training aids used to cater for the differing learning styles likely to be present in the group. Respecting the need for confidentiality delegates are invited to share their experiences in this area and to ask questions at any time.