Aim

The aim of the session is to develop the skills and confidence of managers to ensure behaviour is appropriate at all times, to set standards  and ensure they are met.  If they are not met to handle  situations effectively.  .

Objectives

During this session participants will have the opportunity to…

• Consider what is and what isn’t appropriate workplace behaviour
  • Banter or verbal abuse?
  • The thin line between humour and offensive comments
  • Showing respect to colleagues
• Consider how to “lead from the front “in practical terms
  • The responsibility of managers to “de-code” policies and role model Appropriate behaviour 
  • The need to handle their own and others prejudices
• Discuss the implications of not implementing the points above
  • De-motivating team members and losing respect
  • Allegations of a failure to use policies and procedures correctly to take action
• Identify the key skills to fulfil responsibilities
  • Effective face-to-face communication
  • Dealing with sensitive issues at appropriate times
  • Giving constructive feedback that leads to sustained changes in behaviour and monitoring situations to ensure changes are maintained
• Putting this into practise
  • Handling real-life situations in a practise environment
  • Giving and receiving feedback with other managers in the session

The training will be participative and will utliise a variety of training aids.  The session will be confidential at all times.  Participants are therefore encouraged to share their experiences in this area and to ask questions at any time.